Mike Kellogg
Senior Technology Specialist, Microsoft, Minneapolis

Session: Service Manager 2010 - Automate Change Management

John Ulery
Senior Principal Product Manager, CA, Boston

Session: Cheese with Your Burger on a Cloudy Day!

David Cannon
ITSM Practice Principal, Hewlett-Packard, Houston

David Cannon is internationally recognized as a leader in IT Service Management. He has more than 15 years experience in IT Service Management and is a Fellow of the Institute of Service Management – the highest level of professional achievement in this field. He has provided training and consulting services to virtually every industry sector and at every level of management. He was also a key figure in establishing the IT Service Management Industry in South Africa and the USA, both by establishing successful businesses and through his involvement in the itSMF. He was the founder of the itSMF South Africa, and a founder and director of the itSMF International. He is currently the chairman of the itSMF International Board. David has also participated in the ongoing development of the IT Infrastructure Library (ITIL) and the Microsoft Operations Framework (MOF). Most recently he has co-authored the Service Operation book for ITIL v3. His current role is ITSM Practice Principal within Hewlett-Packard and a Vice President in charge of worldwide integration and technical services. He is responsible for establishing, building and supporting IT Service Management practices in Asia, the USA and Latin America.

Session: IT Service Management on a Shoestring

Dan Powers
Senior IT Manager, Cox

Dan Powers is the Senior IT Manager of Cox Omaha where he oversees the critical infrastructure and over 1200 client devices. His responsibilities cover the Cloud Computing Infrastructure initiative from a server consolidation & dynamic datacenter perspective to extending the desktop back to the datacenter and enabling flex services. He also leads a national initiative for developing advance mobile services for the handheld platform. Dan has over 12 years of experience with infrastructure management, client-side technologies, technological processes and holds certifications from Microsoft, ITIL, VMWare, Six Sigma and the SANS Institute. Dan has also been honored 3 times as the Cox Employee of the Quarter and earning the 2007 Employee of the Year. He’s been recently featured by SearchVirtualDesktop.com, 451 Group, and Forbes for his expertise in the Virtual Desktop field.

Session: Virtualization Case Study

Teresa Mount
Service Management Consultant, Maryville Technologies, St. Louis

Teresa Mount is an Information Technology Management Professional with over 20 years of experience in software application development and infrastructure services in both technical and management roles. In addition to leading software projects through the Software Development Lifecycle (SDLC) processes, she has served as the core champion for a large-scale ITSM program, has been accountable for Change and Configuration Management operations in both the software engineering and infrastructure spaces, and has led organizational change efforts supported by a structured communications program. She has earned certifications for both ITIL v3 Expert and Project Management Professional (PMP). Teresa serves itSMF USA in a leadership capacity as Past President of the itSMF Gateway Local Interest Group (LIG) and Past Chair of the Interest Group Presidents Council. She received itSMF USA Member of the Year in 2008.  In her current role with Maryville Technologies, she applies her knowledge and experience to deliver quality ITSM solutions to support the objectives of the organizations she serves.

Session: People, Culture and Organizational Transformation

Julie A. Johnson
Program Director, First Data Technologies

Julie A Johnson is a project manager with over 15 years of experience in financial, product development, insurance, and information technology arenas. Her background includes extensive experience in project and program management, methodology and process development, and training. Julie has led organizations through Enterprise Program and Project Management startups and improvements. She has developed training in the areas of project management, program management governance, and process development. In the last several years she has also been involved in ITSM foundational training and gaining an understanding of the impacts to program management. Julie holds a PhD in Human Resources and Education, Project Management Professional (PMP) certification from the Project Management Institute and holds a Black Belt certification in Six Sigma. She is the current vice president of the itSMF Mid-America Local Interest Group.

Session: PMBOK and ITIL - Partners not Competitors

Lynn Miller
ITSM Consultant

Lynn Miller was formerly the IT Service Management Implementation Manager at First Data Corporation, where she oversaw the ITSM implementation of Service Support. Lynn had 20 years of experience in IT at First Data, including Application Development, Command Center Management, and Service Support implementation. Lynn started her ITIL studies in 2006 and was in charge of the ITSM Implementation at First Data from 2007-2009, where she managed the Service Desk and CMDB implementation across the globe from several different ticket systems. Lynn holds a variety of ITIL certifications and is currently an ITSM consultant working to obtain her ITIL v3 certification.

Session: Real World ITSM Implementation

Les McMullen
Program Manager for IT Service Management, HDR

Matthew Morris
Partner, Database Services, Rolta TUSC, Chicago