The Mid-America LIG is hosting a post-conference workshop following the 2010 Infotec Conference. The workshop will be held from 8:30 a.m. to 1:30 p.m., Thursday, April 15, in the Jury Assembly Room at the Douglas County Courthouse, 1701 Farnam St., Omaha, Neb. This event is sponsored by CA and the Mid -America LIG, so there is no charge to attend.

To Register: Those interested in attending this pre-conference workshop can RSVP today at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . There is no charge to attend.

WORKSHOP:

CA and Mid-America LIG present
ABC's of ITC WorkShop

ABC is like an iceberg, much of it hidden beneath the surface and yet capable of inflicting enormous damage to your IT organization, or more importantly, your business!  ABC stands for the 'Attitude', 'Behavior' and 'Culture' of IT organizations. It is the ABC issues that are preventing many IT organizations from realizing the benefits of ITSM improvement projects. A recent Forrester report revealed 52% of such initiatives fail because of resistance.
Frameworks alone, such as ITIL, ISO, CobiT are not enough. Unless the ABC issues are addressed there is a strong possibility that deploying such a framework will fail.

This is an interactive session in which a number of small teams will be given a number of exercises to perform using the ABC of ICT worst practice card set. This card set contains 57 industry recognized worst practices. This session is intended to stimulate dialogue and discussion amongst participants, the aim is to identify the most common ABC worst practices and the consequences, impact and risk to your organization. Delegates will gain an insight into the hidden ABC issues within their organization and can also discuss experiences in dealing with these worst practices. The results and findings will be captured and shared with all itSMF members. At the end of the session we will share with you the shocking top 10 worst practices captured by more than 1000 delegates worldwide.   
 
These workshops have been conducted throughout the world and have been well-received. Lunch will be provided following the workshop.